Frequently asked questions
Installation and compatibility
What do I need?
WordPress 6.4 or later, WooCommerce 8.5 or later, PHP 7.4 or later, a site served over https, and a free account. See installation.
How do I install it?
Download the ZIP, then in WordPress go to Plugins → Add New Plugin → Upload Plugin, install and activate. Full steps are in the documentation.
Is it on WordPress.org?
Not yet. The plugin has not been approved for the WordPress.org directory. Download it from the install page.
Which product types are supported?
Simple and variable products. Other product types are skipped during import, and the plugin screen shows how many were skipped.
Does it work with Yoast SEO or Rank Math?
Yes. SEO titles and meta descriptions are read from and written to whichever of the two is active. Without either, the plugin stores its own and prints them on product pages.
Does it work with High-Performance Order Storage?
Yes. The plugin declares compatibility and never reads or changes orders.
Can I use it on a local or staging site?
Only if the site is reachable from the internet over https. Local and private-network addresses cannot be connected.
AI and your content
What does the AI write?
Product names, short and long descriptions, SEO titles, meta descriptions, image ALT text and product FAQs. It can also find attribute values stated in your descriptions, as suggestions only.
Can it invent facts about my products?
The service is built to prevent that: suggestions must be based on your existing product data, and output that adds unsupported specifications, materials, warranties, certifications, prices, shipping promises, links or contact details is rejected. Suggestions can still be wrong, so you review each one before it is applied.
Will it change my store automatically?
No. A change is only written after you approve and apply it, and it is skipped if the product was edited after the suggestion was made. Every applied change can be rolled back.
Which languages are supported?
Suggestions are written in English. Other languages are planned.
Which AI provider is used?
The service uses OpenAI or Groq, depending on its configuration. Details are in the privacy policy.
Privacy and the connection
What data leaves my store?
Product content and basic store information only. Customers, orders, payments and WordPress users are never sent. The privacy policy lists every field.
How is the store connected?
With a one-time code that you approve in your account (OAuth-style with PKCE). You never enter your password in WordPress. The plugin stores an encrypted store key and signing secret.
How do I disconnect?
Click Disconnect on WooCommerce → Product Optimizer, or remove the store in your account. Access ends immediately.
Are there cookies or tracking on this website?
Only the session and security cookies needed for the site to work. No analytics or advertising.
Pricing and account
Is it free?
The plugin is free and scoring uses no credits. AI suggestions use credits. The Free plan includes 100 credits once, when you first connect a store. See pricing.
How do I upgrade?
Log in, open Plans and send a request. Our team contacts you and activates the plan; there is no online checkout yet.
How do I cancel?
Nothing is charged automatically. To stop, disconnect and uninstall the plugin. To end a paid plan or close your account, contact support.
What happens to my changes if I stop using it?
Changes you applied are normal product content and stay in your store.
Support and troubleshooting
Products are not importing. What should I check?
Make sure WP-Cron runs (on low-traffic sites, run it from a server cron job), click Test connection on the plugin screen, and check that firewalls allow
/wp-json/tbpo/v1/ping. More in troubleshooting.A change says "conflict".
The product was edited after the suggestion was made, so nothing was written. Re-sync the product and generate again.
How do I get help?
Use the support page.